f2999's Privacy Policy

When you create an account at f2999, use our services, or contact us, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name, date of birth, and nationality.
• Email address and mobile number.
• National ID card or passport information for identity verification.
• Financial transaction details, such as bKash, Nagad, Rocket, or Upay account numbers.
• Login credentials (username and encrypted password).
• Messages, complaints, and requests sent to customer support.

1.2 Automatically Collected Information

• Device information: IP address, browser type and version, operating system.
• Information collected through cookies and similar tracking technologies.
• Your activity on the platform: pages visited, games played, betting history, transaction times and amounts.
• Session information and log files.

1.3 Information Received from Third Parties

In some cases we may receive limited information about you from identity verification or fraud prevention service providers. This information is used solely to ensure account security.

f2999 uses collected information only for the following legitimate purposes:

• Account Management: To complete the registration process, keep accounts active, and ensure login security.
• Service Delivery: To provide gaming services, betting features, and bonuses.
• Financial Transactions: To process deposits and withdrawals smoothly.
• Identity Verification: To prevent fraud, money laundering, and other illegal activities.
• Customer Support: To resolve your questions, complaints, and requests.
• Platform Improvement: To improve service quality and resolve technical issues.
• Responsible Gaming: To monitor user gaming behavior and identify at-risk patterns.
• Legal Compliance: To comply with applicable laws and regulations.

We do not sell or rent your information to third parties for any advertising purpose.

f2999 may share your personal information with third parties only in the following circumstances:

3.1 Service Support Providers

Limited and necessary information may be shared with payment processors, identity verification providers, and technology service providers who work on behalf of f2999. These organizations operate under strict confidentiality agreements.

3.2 Disclosure for Legal Reasons

Information may need to be disclosed under court orders, legitimate requests from government authorities, or the requirements of applicable law. In such cases we provide only the minimum necessary information.

3.3 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. We will endeavor to notify users in advance of any such change.

3.4 Commitment Not to Share Data

We do not sell, rent, or exchange your information with any advertisers, data brokers, or third-party marketing organizations.

The f2999 platform uses cookies and similar technologies to provide a better experience.

4.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform. Without them, login and transactions cannot be completed.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Help improve services by analyzing platform usage.
• Security Cookies: Used to prevent fraud and unauthorized access.

4.2 Cookie Control

You can reject non-essential cookies by changing your browser settings. However, this may limit some features of the platform.

f2999 applies industry-standard security measures to keep your personal and financial information safe:

• SSL Encryption: All data transfers between the platform and servers are secured through TLS/SSL encryption.
• Password Hashing: Your password is never stored in plain text; industry-standard hashing algorithms are used.
• Access Controls: Only authorized staff can view your information, and only on a strict need-to-know basis.
• Regular Audits: Our security measures are regularly reviewed and tested.
• Fraud Monitoring: A real-time monitoring system is active to automatically detect suspicious activity.

However, data transfer over the internet is not entirely risk-free. Even though we take maximum precautions, absolute security cannot be guaranteed. It is therefore your responsibility to keep your account password secure and to notify us immediately of any suspicious activity.

f2999 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or for as long as a legal obligation continues.

• Information on active accounts is retained for as long as the account remains active.
• Even after an account is closed, financial transaction records may be retained for a specified period in accordance with applicable law.
• Information necessary for fraud prevention and dispute resolution may be retained for an extended period.
• After the designated period, information is securely deleted or anonymized.

You have the following rights regarding your personal information:

7.1 Right of Access

You may request to know what information we hold about you.

7.2 Right to Rectification

If any of your information is incorrect, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained if there is a legal obligation to do so.

7.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be restricted.

7.5 Right to Lodge a Complaint

If you believe your data privacy has been violated, you may send a complaint to [email protected]. We will investigate the matter and take action as quickly as possible.

To exercise any of the above rights, email [email protected] or use our 24/7 live chat service.

f2999 is a platform operated exclusively for persons aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory at the time of account registration. If we have reason to believe that a minor is using the platform, we will immediately take steps to close the relevant account and delete any collected information.

f2999 may update this privacy policy from time to time. For any significant changes, we will notify you via a notice published on the platform or by email. The "Last Updated" date at the top of the policy will change after each revision.

Continued use of the platform after any changes will be considered your acceptance of the revised policy terms. You are therefore advised to review this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Support available 24/7 in Bengali and English.

We will try to respond to your request as quickly as possible after receiving it. Ensuring the protection of your information is a core commitment of f2999.